An AI tool that analyzes the voice of both the customer and the support agent during a call in real-time. It detects emotional cues like frustration or satisfaction and provides live coaching tips to the agent on a private dashboard (e.g., 'Customer tone is negative. Try expressing more empathy.')
During a support call, the AI detects rising frustration in the customer's voice. It privately prompts the agent on their screen with 'Show empathy now: Try saying, I understand how frustrating that must be.' The agent uses the tip, de-escalating the situation and improving the customer's experience.
Speech-to-Text, Tone & Sentiment Analysis, Real-time Transcription
This solution requires careful evaluation of cost-benefit ratio. Consider implementation only after thorough analysis and risk assessment.
AI Lab Australia provides professional AI Agent Emotion Detection for Coaching implementation services throughout Australia. Our expert team delivers predictive analytics solutions tailored for Australian businesses in Call Centers and related industries.
With medium implementation complexity and medium business impact, this solution typically requires 2-4 weeks for full deployment.
Our Australian-based team understands local business requirements, compliance standards, and market conditions for successful AI Agent Emotion Detection for Coaching implementation.
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