An AI tool that transcribes and analyzes 100% of customer support calls. It uses NLP to identify common complaint themes, agent performance metrics (e.g., empathy score), and emerging product issues mentioned by customers.
An electronics company's AI analyzes 10,000 support calls and discovers that the term 'battery life' is mentioned with negative sentiment 3x more often for a specific new product, providing an early warning to the product team.
Speech-to-Text, NLP, Sentiment Analysis, Conversation Intelligence Platforms (Gong, Chorus)
This solution requires careful evaluation of cost-benefit ratio. Consider implementation only after thorough analysis and risk assessment.
AI Lab Australia provides professional Voice of the Customer Analysis from Calls implementation services throughout Australia. Our expert team delivers predictive analytics solutions tailored for Australian businesses in Cross-Industry and related industries.
With medium implementation complexity and high business impact, this solution typically requires 1-2 months for full deployment.
Our Australian-based team understands local business requirements, compliance standards, and market conditions for successful Voice of the Customer Analysis from Calls implementation.
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